Industries We Serve · Professional Services

Technology That Keeps Billable People Billing

Every outage pulls senior people off billable work and onto hold with support. We keep systems reliable, your team connected anywhere, and a live U.S.-based technician on the line when something breaks, not a ticket in a queue.

Start with a 15-minute conversation. You'll be talking with a senior TTC principal, not a salesperson. If we’re not the right fit, we’ll tell you.

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Professional Services / MANAGED

SYSTEM AVAILABILITY · 30D 0.00%

Uptime & Access OK

Email / Microsoft 365 DELIVERED

Phones / VoIP CONNECTED

Backups & Recovery TESTED

Security & Access Control MONITORED

USA HELP DESK AVG ANSWER 19s

WHAT WE HEAR FROM FIRMS

The Problems That Actually Keep Principals Up at Night

These are the concerns we hear most from the firms we talk to.

1

Senior people stuck on hold instead of billing.

When the tech breaks, your most expensive people stop earning and start troubleshooting. Every hour lost to an outage or a slow help desk is billable time you can’t invoice. We keep systems reliable and answer fast so your team stays on the work.

2

IT that treats you like a ticket, not a client.

Waiting hours for a reply while a deadline looms isn’t support, it’s a liability. Our help desk picks up fast, with a real U.S.-based technician who takes ownership on the first call, because your time is the product.

3

Client trust riding on your security.

Your clients hand you sensitive information and assume you’ll protect it. A breach doesn’t just cost data, it costs the relationships your firm is built on. We lock that data down and keep it that way.

4

A team that's never all in one place.

Your people work from the office, from home, and from client sites, and they still need to collaborate and reach each other instantly. We make secure access and communication seamless wherever they are.

5

Systems that groan every time you grow.

Adding people shouldn’t mean everything slows down. We build an environment that scales cleanly, so onboarding the next hire is a non-event instead of a week-long scramble.

6

One click from ransomware.

A single bad click can lock your files and your clients’ work at once. Tested backups, segmentation, and layered defenses are the difference between a bad afternoon and a practice-threatening event.

7

The access that lingers after someone leaves.

In a firm that adds and loses staff and contractors, access has to end when people do. Deliberate offboarding protects client data and the firm when someone moves on.

8

Tools that multiplied faster than they connected.

CRM, project management, accounting, documents: each added for good reasons, none talking to the others, and your team re-keys between them. Connecting those systems is some of the most meaningful work we do.

9

The hardware refresh you keep deferring.

The laptops are slow, the budget conversation is slower, and productivity quietly pays the difference. We can replace the refresh cycle entirely with fully managed cloud workstations, one predictable monthly cost.

Our SOlutions

Every One of Those Problems Maps to Something We Manage.

We don't sell you a product and walk away. We take ownership of the outcome across three service lines, and most of our clients touch all three over the life of an engagement.

Managed Services

Your Systems: Reliable and Answered by a Human

The foundation: proactive monitoring, live U.S.-based senior technicians with no hold queue, and enterprise-grade security protecting the client data your firm runs on.

Reliability & rapid response Monitored systems that break less; a real tech, fast

Cybersecurity & client-data protection MFA, encryption, managed access, and 24/7 SOC monitoring

Backup & recovery Microsoft 365, servers, and cloud, tested restores

Cloud that scales with you An environment that grows cleanly as you add people

Physical security where you need it Access control and cameras for sensitive areas

Specialized practices: Cybersecurity · Cloud & Cloud Migration · Compliance · Backup & Disaster Recovery · Physical Security · vCIO / Technology Roadmap

MANAGED VoIP

One Team, Wherever They're Working

Hybrid only works when the tools follow your people. We run a modern cloud phone system that reaches them at the office, at home, or on the road.

The latest calling features AI receptionists, transcription, recording, and more

A number that follows your people Office, home, or client site, on any device

Reliable call routing Calls reach the right person, documented to the client

Built around your tools Runs inside Microsoft Teams, or a full PBX

Continuity through outages The line stays open when the office drops

Connected to your workflow Voicemail-to-email into the systems you run

Managed AI

The Repetitive Work, Off Your Team's Plate

Once the foundation is solid, firms gain hours back. We automate the manual handoffs and put AI on proposals and admin, always with your team reviewing every output.

Proposal & report drafting First drafts from your own templates and data

Meeting prep & summaries First-pass recaps from your own data

Project & status tracking Shared and monitored, so nothing stalls

Systems that finally connect CRM, project tools, accounting, and Microsoft 365

Knowledge agents for routine questions New hires ramp faster; senior staff interrupted less

Custom builds when no tool fits Purpose-built agents for how your firm works

Specialized practices: Workflows · System Connectors · Custom Agents

Tired of replacing aging desktops every few years? Ask us about fully managed cloud workstations. Your team signs in from any device, we handle the security and the upkeep, and you trade the periodic hardware refresh for one predictable monthly cost, operating expense instead of capital expense.

Flexibility

We Meet Your Firm Where It Already Is

We start by understanding your environment, then deliver the right solution, not a forced migration.

The Tools You Already Know and Use

We support, connect, and optimize the platforms your firm already runs on, so your team keeps working the way they know, just without the friction.

Microsoft 365

SharePoint

Asana

Monday.com

ClickUp

Smartsheet

HubSpot

Salesforce

QuickBooks

DocuSign

Managed AI, When the Tool Doesn't Exist Yet

Some problems don’t have an off-the-shelf answer. When that’s the case, our Managed AI practice builds one: custom workflows, connectors between systems that were never meant to talk, and purpose-built agents tailored to how your firm actually works.

Custom Workflows

System Connectors

Purpose-Built Agents

WHY FIRMS TRUST US

Over Two Decades Serving Professional Firms

Longevity matters. We’ve done this a long time and seen the technology problems professional firms hit from every angle. So we configure for them from day one, not after they cost you a deadline.

SUPPORT TEAM / USA-BASED

ONLINE

The people who answer when your firm calls.

SE Systems EngineeringOn call · USA ONLINE

NS Network & SecurityOn call · USA ONLINE

HD Help DeskOn call · USA ONLINE

BR Backup & RecoveryOn call · USA ONLINE

Issues owned end-to-end Never outsourced overseas

Longevity Matters

0

Years Serving Businesses

Average Years

0+

Tech Team's Experience

Customer Retention

~ 0%

Over 10 Years

Average Hold Time

0sec

to reach support

Did You Know

A Few Things Most Firms Get Wrong About Their Technology

Real answers from the people who actually solve these problems.

A man with short hair and glasses is looking directly at the camera, wearing a gray shirt against a plain white background.

"A professional firm our size is too small for hackers to target."

Here's the reality

Firms are targeted for the client data they hold, and smaller firms often run lighter defenses. Attackers don’t skip you for being small; they notice you for being reachable.

"AI will replace the expertise clients pay us for."

Here's the reality

Not the way we deploy it. AI handles the busywork: proposals, reporting, and project admin, all from your own data, with your team reviewing every output. The judgment and the expertise stay with your people; the drudgery doesn’t.

"For a professional firm, good IT means fast fixes when things break."

Here's the reality

Fast fixes matter, but the best IT support means things break far less often. Proactive monitoring resolves most issues before your team notices. The goal isn’t a quick rescue, it’s a quiet week of billable work.

"IT is a cost center. Cheaper is better."

Here's the reality

Cheap, slow IT is the most expensive kind when your people bill by the hour. An outage or a support queue that eats senior time costs far more than the line item you saved. Reliability pays for itself.

"My people will never put up with multi-factor logins."

Here's the reality

They’re right to resent the version they’ve seen. Done properly, modern sign-in is a single tap that adds seconds, not friction. The problem is security set up without the person in mind.

"Our files are in the cloud, so the firm is protected."

Here's the reality

Cloud storage protects against hardware failure. It doesn’t protect against a compromised account, accidental deletion, or a departed employee who still has access. Resilience comes from how it’s configured and backed up.

"Remote work means we can’t have real security or support."

Here's the reality

Done right, hybrid work is both secure and seamless. Your people get the same protection and the same fast support at home, at a client site, or in the office. The location stops mattering.

Client Wins

What This Looks Like in a Real Firm

We’re not going to name names. But these are the kinds of outcomes we deliver.

The Refresh Cycle That Ended for Good

Problem

A firm was staring down another hardware refresh: aging desktops, a tired server, and a capital cost that would buy equipment already dated by the next refresh.

Solution

We moved them to fully managed cloud workstations: virtual Windows 11 desktops signed in to from anywhere, always patched, in a hardened cloud facility behind multi-factor sign-in.

Outcome

No more refresh cycle, one predictable monthly cost instead of a capital hit, and new hires get a full, secure workstation the day they start.

The Proposals That Stopped Eating Nights

Problem

Senior staff spent hours reformatting proposals and reports by hand, pulling data from several systems.

Solution

We connected the systems and set up AI-assisted drafting from the firm’s own templates and data.

Outcome

Proposal time dropped sharply, and senior people spent that time on billable client work instead.

Frequently Asked Questions

Questions We Hear From Professional Firms

Switching providers should not introduce chaos. Our process is built to maintain stability while improving visibility into your technology environment.

Let's Talk

Let’s Find the Gaps Before They Cost You Billable Hours

Talk to an expert for 15 minutes. We’ll look at how your firm handles reliability, response times, hybrid work, security, and the manual work eating your team’s time today. If there’s a better way to set things up, we’ll show you exactly what it looks like. Or see everything one TTC managed plan covers first.

Talk to an Expert15-Minute IT Support Review

TTC OnePlanEverything in One Managed Plan

Already working with another provider and not getting the response times, the security, or the integrations your organization needs? That's exactly the conversation we're built for.