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Industries We Serve · Manufacturing & Light Industrial
Technology That Keeps the Line Running and the Data Safe
On a production floor, an hour of downtime is lost output, and manufacturing is now a top ransomware target. We keep office and plant systems running and secure the mix of equipment and cloud you run, without slowing the line.
Start with a 15-minute conversation.
You'll be talking with a senior TTC principal, not a salesperson. If we’re not the right fit, we’ll tell you.
Talk to an Expert
Manufacturing & Light Industrial
/ MANAGED
SYSTEM AVAILABILITY · 30D
0.00%
Uptime & Access
OK
Email / Microsoft 365
DELIVERED
Phones / VoIP
CONNECTED
Backups & Recovery
TESTED
Security & Access Control
MONITORED
USA HELP DESK
AVG ANSWER 19s
What We Hear From Manufacturing & Light Industrial Shops
The Problems That Actually Keep Plant Managers Up at Night
These are the concerns we hear most from the shops we talk to.1
The line goes down.
Every other business can lose a day. On your floor, a downed server, a network fault, or a failed workstation means machines sit idle, orders ship late, and penalties may follow. We monitor office and plant systems proactively and recover fast, so a technical failure doesn’t become a stopped line.
2
Ransomware that stops production.
Manufacturing is now a top ransomware target for one reason: attackers know a stopped line pressures you to pay. Tested backups, segmentation, and a documented recovery plan are the difference between resuming by the next shift and negotiating with criminals.
3
The office-and-floor divide.
When your office network and your plant equipment share one flat network, a single infected email can reach the machines. We segment IT from operational technology so a problem on one side can’t take down the other.
4
The machine that runs on an OS from 2009.
You can’t just replace the PC controlling a six-figure CNC because its operating system is unsupported, but that machine is a live risk on your network. We wrap legacy equipment in compensating controls and isolation so it keeps running without becoming the way in.
5
Your designs walking out the door.
CAD files, process documentation, and proprietary methods are exactly what competitors and attackers want. We put controls around your intellectual property so it isn’t copied, exfiltrated, or held for ransom.
6
A customer security audit you can't pass.
More customers, especially in defense and aerospace supply chains, now require security attestations, and for DoD work that can mean CMMC. Failing an audit can cost you the contract. We put the controls and documentation in place to meet those requirements.
7
Systems that don't talk from quote to ship.
When your ERP, the floor, and the cloud don’t connect, your team re-keys data between them and errors creep in. We connect the stack so information flows from order to production to shipment instead of by clipboard.
8
Second shift, no support.
Your floor runs nights and weekends; most IT providers don’t. When a workstation dies at 9 p.m. mid-run, someone has to pick up. We’re built for shops that don’t keep office hours.
9
Vendors with remote access to your floor.
Equipment vendors dial into your machines to service them, and every standing connection is a door into your network. We put those connections behind controlled, monitored access instead of an open tunnel.
Our SOlutions
Every One of Those Problems Maps to Something We Manage.
We don't sell you a product and walk away. We take ownership of the outcome across three service lines, and most of our clients touch all three over the life of an engagement.
Managed Services
Your Systems: Secure and Always Running
The foundation: proactive monitoring across office and plant, live U.S.-based senior technicians, and enterprise-grade security protecting operations and intellectual property, the tools a large plant runs at a fraction of the cost.
Uptime across office & floor
Monitored and maintained so production keeps moving
IT/OT network segmentation
Office and plant separated so one can't down the other
IT/OT network segmentation
Office and plant separated so one can't down the other
Cybersecurity & IP protection
One-tap MFA, encryption, managed access, 24/7 monitoring
Ransomware protection & recovery
Backups and segmentation, tested, recoverable by next shift
Backup & recovery
Microsoft 365, servers, and cloud, tested restores
Specialized practices: Cybersecurity · Compliance (CMMC / customer requirements) · Cloud & Cloud Migration · Backup & Disaster Recovery · Physical Security · vCIO / Technology Roadmap
MANAGED VoIP
Office, Floor, and Field. Connected
Your people are spread across the office, the floor, and customer sites. We run a modern cloud phone system with routing and continuity that brings voice, video, and messaging together.
The latest calling features
AI receptionists, transcription, recording, and more
Reliable routing across locations
Calls reach the right person, desk or floor
Answer from anywhere
Office, remote sales, and field on one number
Continuity through outages
The line stays open when a site loses power
Built around your tools
Runs inside Microsoft Teams, or a full PBX
Connected to your workflow
Voicemail-to-email into the systems you run
Managed AI
The Repetitive Work, Off Your Team's Plate
Once the foundation is solid, this is where shops gain capacity back. We connect the systems that never talk and put AI on quotes and order tracking, with your people making the calls.
Quote & RFQ preparation
Assembled from your own data for your team to review
Order & job status tracking
Shared and monitored, so nothing stalls before ship
Systems that finally connect
ERP, the floor, shipping, and Microsoft 365
Insight from your own data
Maintenance and production signals surfaced for engineers
Knowledge agents for routine questions
New staff ramp faster; engineers interrupted less
Custom builds when no tool fits
Purpose-built agents for how your shop runs
Specialized practices: Workflows · System Connectors · Custom Agents
Tired of replacing aging desktops every few years?
Ask us about fully managed cloud workstations. Your team signs in from any device, we handle the security and the upkeep, and you trade the periodic hardware refresh for one predictable monthly cost, operating expense instead of capital expense.
Flexibility
We Meet Your Shop Where It Already Is
We start by understanding your environment, office and floor, then deliver the right solution, coordinating with your equipment vendors or managing directly where it’s within our scope.
The Tools You Already Use
We support, connect, and secure the platforms your shop already runs, and we secure the IT around your machine controllers, working alongside the vendors that manage them. Where another vendor manages your machine controllers, we secure everything around them and coordinate closely; where it’s within our scope, we can manage them directly.
NetSuite
Epicor
Global Shop
JobBOSS
Fishbowl
SAP Business One
QuickBooks Enterprise
SolidWorks
AutoCAD
Microsoft 365
Managed AI, When the Tool Doesn't Exist Yet
Some problems don’t have an off-the-shelf answer. When that’s the case, our Managed AI practice builds one: custom workflows, connectors between systems that were never meant to talk, and purpose-built agents tailored to how your shop actually runs.
Custom Workflows
System Connectors
Purpose-Built Agents
Why Manufacturers Trust Us
Over Two Decades Serving Manufacturers
Longevity matters. We’ve done this a long time and seen the technology problems shops hit from every angle: the flat network, the legacy machine, the customer audit. So we configure for them from day one, not after the line goes down.
SUPPORT TEAM
/ USA-BASED
ONLINE
The people who answer when your firm calls.
SE
ONLINE
NS
ONLINE
HD
ONLINE
BR
ONLINE
Issues owned end-to-end
Never outsourced overseas
Longevity Matters
0
Years Serving Businesses
Average Years
0+
Tech Team's Experience
Customer Retention
~ 0%
Over 10 Years
Average Hold Time
0sec
to reach support
Did You Know
A Few Things Most Manufacturers Get Wrong About Their Technology
Real answers from the people who actually solve these problems.
Client Wins
What This Looks Like in a Real Shop
We’re not going to name names. But these are the kinds of outcomes we deliver.
The Ransomware That Didn't Stop the Line
Problem
A manufacturer’s flat network meant an infected office machine could have reached production, and a recent scare proved how close it came.
Solution
We segmented IT from the plant floor, isolated the legacy machine controllers, and put tested backups and monitoring in place.
Outcome
A later malware incident was contained to a single office PC, the line never stopped, and nothing on the floor was touched.
The Quotes That Stopped Being Retyped
Problem
Staff re-entered order data between the ERP, the floor, and shipping, and quotes took hours to assemble by hand.
Solution
We connected the systems and automated quote prep and status tracking from the shop’s own data.
Outcome
Quotes went out faster, errors dropped, and the office recovered hours that used to go into re-keying.
Frequently Asked Questions
Questions We Hear From Manufacturers
Switching providers should not introduce chaos, and never a stopped line. Our process is built to maintain stability while improving visibility into your technology environment.
Let's Talk
Let’s Find the Gaps Before They Stop the Line
Talk to an expert for 15 minutes. We’ll look at how your shop handles uptime, network segmentation, legacy equipment, IP protection, and the manual work eating your team’s time today. If there’s a better way to set things up, we’ll show you exactly what it looks like. Or see everything one TTC managed plan covers first.
Already working with another provider and not getting the response times, the security, or the integrations your organization needs? That's exactly the conversation we're built for.
