Industries We Serve · Healthcare Practices

Technology Built to Protect Patients and the Practice

Healthcare is a top ransomware target, and one breach can mean downtime, HIPAA exposure, and patient trust you can’t win back. We secure the IT around your EHR and imaging, in step with your clinical vendors.

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Healthcare Practices / MANAGED
SYSTEM AVAILABILITY · 30D 0.00%
Uptime & Access OK
Email / Microsoft 365 DELIVERED
Phones / VoIP CONNECTED
Backups & Recovery TESTED
Security & Access Control MONITORED
USA HELP DESK AVG ANSWER 19s
WHAT WE HEAR FROM PRACTICES

The Problems That Actually Keep Practices Up at Night

These are the concerns we hear most from the health-care practice admins we talk to.
1

A HIPAA breach of patient records.

Protected health information is some of the most regulated and most valuable data there is. A breach can mean OCR scrutiny, patient notification, potential penalties, and trust you may never rebuild. We lock that data down and keep the evidence it held.

2

Ransomware that stops patient care.

Healthcare is a top ransomware target, and when records lock, it isn’t just downtime. Appointments stall and care gets delayed. Tested backups, segmentation, and a documented recovery plan are the difference between a bad morning and turning patients away.

3

Downtime at the point of care.

When the systems around your EHR go down, the front desk stops and the schedule backs up. We monitor proactively and recover fast so a technical failure doesn’t become a waiting room full of frustrated patients.

4

The click a busy clinician can't unsend.

Your providers are focused on patients, not phishing emails, which is exactly why attackers aim at them. We put real defenses in front of the inbox so one rushed click doesn’t open the whole practice.

5

Security your clinicians keep insisting you turn off.

Doctors hate logging in three times to reach a chart, so they demand the controls come out, and the practice ends up exposed. The problem isn’t security; it’s security set up badly. We make protection nearly invisible so no one fights it.

6

Patient data on the move.

Care happens across exam rooms, multiple locations, tablets, and phones. If secure access is clunky, staff work around it, and that workaround is where the breach starts. Secure should also be frictionless.

7

The login that outlived the locum.

Per-diem providers, rotating staff, and departed employees who still have access are a standing HIPAA risk. Deliberate offboarding closes the door the moment someone leaves.

8

The phone that never stops ringing.

Your front desk juggles check-ins and a ringing line, and the patient who can’t get through books elsewhere. Smart routing and an AI receptionist handle routine calls so your staff handles the patients in front of them.

9

The server in the closet nobody wants to touch.

It holds years of patient data, it’s out of warranty, and everyone hopes it survives another year. We migrate practices off aging hardware to secure cloud infrastructure before it fails at the worst moment.

Our SOlutions

Every One of Those Problems Maps to Something We Manage.

We don't sell you a product and walk away. We take ownership of the outcome across three service lines, and most of our clients touch all three over the life of an engagement.

Managed Services

Your Systems: Secure and Always Available

The foundation: proactive monitoring, a senior U.S.-based help desk, and enterprise-grade security a hospital system would run, aligned with HIPAA, at a fraction of the cost.

Cybersecurity & patient-data protection MFA, encryption, managed access, and 24/7 SOC monitoring
HIPAA-aligned controls, documented Safeguards, access policies, and audit-ready evidence
HIPAA-aligned controls, documented Safeguards, access policies, and audit-ready evidence
Secure access across locations & devices Exam room, second office, tablet, phone, no holes
Backup & recovery Microsoft 365, servers, and cloud, tested restores
Physical security where you need it Badge access and cameras for records and med rooms

Specialized practices: Cybersecurity · HIPAA Compliance · Cloud & Cloud Migration · Backup & Disaster Recovery · Physical Security · vCIO / Technology Roadmap

MANAGED VoIP

The Front Desk Stops Drowning in Calls

For a practice, the phone is the front door. We run a modern cloud phone system with routing and continuity, and an AI receptionist that handles the routine calls.

The latest calling features AI receptionists, transcription, recording, and more
Smart routing & an AI receptionist Routine scheduling and FAQs handled automatically
Answer from anywhere Multi-location and remote staff, one number
Continuity through outages The line stays open when the office drops
Built around your tools Runs inside Microsoft Teams, or a full PBX
Connected to your workflow Voicemail-to-email into the systems you run
Managed AI

The Front-Office Busywork, Off Your Staff's Plate

Once the foundation is solid, practices gain hours back. In the front office, never the exam room. We keep AI strictly on operations, with your staff reviewing everything.

Patient intake & forms, automated New-patient paperwork captured and routed, no re-keying
Reminders, recalls & no-show reduction Automated outreach that keeps the schedule full
Insurance & eligibility status tracking The administrative back-and-forth, monitored
Systems that finally connect The tools around your EHR, your portal, and Microsoft 365
Knowledge agents for routine questions New hires ramp faster; providers interrupted less
Custom builds when no tool fits Purpose-built front-office agents for how you run
Specialized practices: Workflows · System Connectors · Custom Agents
Tired of replacing aging desktops every few years? Ask us about fully managed cloud workstations. Your team signs in from any device, we handle the security and the upkeep, and you trade the periodic hardware refresh for one predictable monthly cost, operating expense instead of capital expense.
Flexibility

We Meet Your Practice Where It Already Is

We start by understanding your environment, then deliver the right solution, securing the IT around your clinical systems, never replacing them.

The Tools You Already Use

We support, connect, and secure the IT around the clinical and business platforms your practice already runs, working alongside your clinical vendors, not over them. Where a clinical vendor manages the clinical system, we secure everything around it and coordinate with them; where it fits our scope and you’d like, we can manage it directly.

athenahealth
NextGen
eClinicalWorks
Tebra / Kareo
DrChrono
Patient portal
Secure document exchange
Microsoft 365

Managed AI, When the Tool Doesn't Exist Yet

Some problems don’t have an off-the-shelf answer. When that’s the case, our Managed AI practice builds one: custom front-office workflows, connectors between systems that were never meant to talk, and purpose-built agents tailored to how your practice actually runs.

Custom Workflows
System Connectors
Purpose-Built Agents
WHY PRACTICES TRUST US

Over Two Decades Serving Medical Practices

Longevity matters. We’ve done this a long time and seen the technology and compliance problems practices hit from every angle. So we configure for them from day one, not after a breach or an audit finds them.

SUPPORT TEAM / USA-BASED
ONLINE

The people who answer when your firm calls.

SE Systems EngineeringOn call · USA ONLINE
NS Network & SecurityOn call · USA ONLINE
HD Help DeskOn call · USA ONLINE
BR Backup & RecoveryOn call · USA ONLINE
Issues owned end-to-end Never outsourced overseas
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Years Serving Businesses

0+

Tech Team's Experience

~ 0%

Over 10 Years

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to reach support

Did You Know

A Few Things Most Practices Get Wrong About Their Technology

Real answers from the people who actually solve these problems.

A man with short hair and glasses is looking directly at the camera, wearing a gray shirt against a plain white background.
"A breach just means a fine."
Here's the reality

A breach can mean OCR investigation, mandatory patient notification, potential penalties, and the kind of reputation damage that empties a schedule. The fine is often the smallest part of the cost.

"AI doesn’t belong anywhere near a medical practice."
Here's the reality

Used correctly, AI handles front-office work, intake, reminders, insurance follow-up, around your clinical systems, with staff reviewing everything. It never makes clinical decisions or touches the EHR, and we configure it so it can’t.

"For a busy practice, good IT means fast fixes when things break."
Here's the reality

Fast fixes matter, but the best IT support means things break far less often, and not in the middle of a full schedule. Proactive monitoring resolves most issues before the front desk ever notices.

"HIPAA compliance is our EHR vendor’s job."
Here's the reality

Your EHR vendor secures their software. The practice is responsible for the entire environment around it: email, devices, network, access, and backups. That’s where most breaches actually happen, and it’s squarely on you.

"My doctors will never put up with multi-factor logins."
Here's the reality

They’re right to resent the version they’ve seen. Done properly, modern sign-in is a single tap that gets a clinician to the chart faster, not slower. The friction isn’t the security, it’s security set up by someone who never thought about the person using it.

"Our EHR is in the cloud, so we’re compliant and backed up."
Here's the reality

A cloud EHR protects against your hardware failing. It doesn’t make the practice HIPAA-compliant on its own, and it doesn’t protect the data and devices around it. Compliance and resilience come from how the whole environment is configured.

"We’re a small practice, not a hospital. Hackers won’t bother."
Here's the reality

Small practices are targeted precisely because they hold valuable patient data and often run lighter defenses than a hospital. Attackers don’t skip you for being small; they notice you for being reachable.

    Client Wins

    What This Looks Like in a Real Practice

    We’re not going to name names. But these are the kinds of outcomes we deliver.

    The Front Desk That Stopped Drowning

    Problem

    A multi-provider practice’s front desk was buried in scheduling and recall calls every morning, and patients complained about long holds.

    Solution

    We deployed a modern phone system with smart routing and an AI receptionist for routine calls, and automated appointment reminders.

    Outcome

    Hold times dropped, no-shows fell, and staff got their mornings back for the patients actually in the office.

    The Ransomware Attempt That Went Nowhere

    Problem

    A practice clicked a convincing phishing email, the kind that has shut down clinics for days.

    Solution

    Endpoint defenses and segmentation contained it immediately, and tested backups meant nothing was at risk.

    Outcome

    The practice never lost access to a single record and saw patients as scheduled the next morning.

    Frequently Asked Questions

    Questions We Hear From Medical Practices

    Switching providers should not introduce chaos. Our process is built to maintain stability while improving visibility into your technology environment.

    Let's Talk

    Let’s Find the Gaps Before They Reach a Patient, or a Regulator

    Talk to an expert for 15 minutes. We’ll look at how your practice handles access, patient-data security, HIPAA documentation, the phones at your front desk, and the manual work eating your staff’s time today. If there’s a better way to set things up, we’ll show you exactly what it looks like. Or see everything one TTC managed plan covers first.

    Talk to an Expert15-Minute IT Support Review
    TTC OnePlanEverything in One Managed Plan

    Already working with another provider and not getting the response times, the security, or the integrations your organization needs? That's exactly the conversation we're built for.