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Frequently Asked Questions
These are the questions that come right out of our daily customer calls.
Managed Services
TTC vets and selects only best-of-breed solutions also used by large enterprises.
The same tools that secure our systems are the ones we use to protect yours. We don’t just recommend these tools — we rely on them ourselves.
TTC vets and selects only best-of-breed solutions also used by large enterprises.
Every one of our help desk technicians is senior-level, in-house, and full-time. No outsourcing, no delays. Just fast, expert support.
Outsourcing IT allows your business to reduce costs, gain access to expert support, minimize downtime, and focus internal resources on core operations instead of technical issues.
TTC includes 24/7 system monitoring, help desk support, patch management, backups, cybersecurity platforms, vendor management, and more—tailored to your business needs.
TTC uses remote monitoring and management (RMM) tools to continuously track system health, performance, and security—often resolving issues before you’re even aware of them.
Break/fix is reactive – you pay when something breaks. Managed services are proactive — you pay a predictable monthly fee for continuous maintenance, support, and prevention.
Absolutely. We offer flexible service plans that scale to your business size, infrastructure, and industry-specific needs.
Our SLAs define guaranteed response times based on issue severity. Most issues are acknowledged within minutes and resolved swiftly by our expert team.
Some plans may include or assist with procurement and lifecycle management, but hardware/software costs are typically separate unless otherwise bundled.
We work across a range of industries including healthcare, finance, legal, and manufacturing—providing compliance-aware, industry-specific support.
We deploy backup solutions, offsite redundancy, and tested recovery plans to ensure your operations can resume quickly in the event of a disruption.
Managed IT services involve outsourcing your technology needs—such as network monitoring, maintenance, support, and security—to a trusted provider like TTC who proactively manages your systems.
MANAGED VoIP
Your callers won’t notice. The phone system continues running on AWS, and your menus and auto-attendant remain fully operational. Calls to your team are automatically forwarded to their cell phones so nothing goes unanswered.
Yes, TTC offers long-term contracts, depending on your needs. Most of TTC’s customers have been with us for more than 10 years, and we are proud to serve them.
Yes. The platform includes softphone apps for Windows, Mac, iOS, and Android. Your team can make and receive calls from anywhere, on any device, with the same extensions and features they’d have at their desk. Teams users can also make and receive calls directly within Microsoft Teams.
Yes, but only when properly managed. TTC implements encryption, secure provisioning, and firewall policies to protect your voice traffic.
Extremely. The server infrastructure is hosted on AWS, with optional secondary hosting on Microsoft Azure for full redundancy. Uptime at the server level isn’t a concern. If your office internet goes down, calls automatically route to team cell phones and your auto-attendant continues operating — callers never experience a disruption.
Yes. We port your existing numbers to the new platform with minimal downtime or disruption.
Yes. Transcription can be configured to run on your own network or private cloud, with no call data transmitted to external services. For healthcare, legal, or other sensitive environments, this is an important option — and one TTC sets up correctly from the start.
Yes. The platform includes an AI Receptionist for intelligent call handling, automatic call transcription and summaries, voicemail transcription, and sentiment analysis across your call logs. TTC configures and manages all of it. You tell us how you want your phones to behave. We handle the rest.
TTC includes comprehensive management of your system — adding or removing extensions, building menus, setting up voicemails and call flows — plus AI features that most providers never configure. We also use only enterprise-grade carriers. No low-cost trunks. No compromises on call quality.
A fully managed cloud-based phone system handled entirely by our team. We take care of SIP trunks, carrier management, number porting, call flow design, auto-attendants, hold music, voicemail, extensions, and ongoing changes. You tell us what you need. We handle the rest.
Beyond 24/7 technical support and proactive monitoring, TTC handles every aspect of your phone system — from day-to-day changes to major reconfigurations.
No. TTC evaluates which features are appropriate for your environment, configures them, and confirms they’re working before we consider the deployment done.
Yes — and it’s a popular option for teams already living in Teams all day. TTC configures your existing phone system to work through the Teams interface — your business numbers, your call routing, your AI features, all intact. This is not Microsoft Teams Telephony and does not require additional Microsoft licensing for calling plans.
Not us. We manage every aspect of your phone system — including the AI features most providers never configure. You tell us what your business needs. We build the system around it.
MANAGED Cybersecurity
TTC hardens every component of your infrastructure to prevent breaches.
TTC provides only best-of-breed tools to protect your business and prevent costly downtime.
Our multiple security platforms and comprehensive best practices keeps your busines safe and operational, reducing the threat of costly downtime.
We lock that all down with layered security, policy enforcement, and proactive monitoring tailored to your business.
Our services include firewall management, advanced endpoint protection, email filtering, SIEM, vulnerability scans, phishing prevention, and much more.
We layer multiple defenses across your network, endpoints, and users, combining tools like antivirus, monitoring, access controls, application whitelisting and ringfencing and employee training.
Yes. Our Security Operations Center (SOC) continuously monitors your systems for suspicious activity and can respond in real time.
Antivirus protects endpoints from known threats. Cybersecurity services go further by protecting your entire infrastructure and proactively defending against modern threats and bad actors.
Absolutely. We implement preventive controls and rapid-response plans to contain ransomware and restore data quickly from secure backups.
We offer ongoing cybersecurity awareness training, phishing simulations, and policy guidance to help employees become your first line of defense.
Yes. Regular assessments help identify vulnerabilities and ensure your defenses align with current threats and compliance requirements.
TTC works with our customers internal teams like finance and HR to apply cybersecurity best practices that align with standards like HIPAA, PCI, and GDPR that they may be subject to.
We provide incident detection, root cause analysis, containment, and remediation—minimizing damage and reducing recovery time.
Yes. We secure cloud environments, VPNs, and remote desktop tools with multi-factor authentication, encryption, and continuous monitoring.
MANAGED Cloud
TTC designs and manages your cloud to scale with your business so you’re never paying for resources you don’t need or scrambling to catch up.
When you partner with us you gain access to a seasoned team of cloud architects without the overhead of hiring in-house.
TTC secures your cloud infrastructure with best-practice configurations, continuous monitoring, and built-in compliance.
TTC monitors and optimizes your cloud environment to cut waste and control costs without sacrificing performance.
Managed cloud services involve outsourcing day-to-day IT management for cloud-based resources and infrastructure to an MSP. This includes setup, monitoring, optimization, and support.
TTC supports all major cloud platforms. Confirming platform compatibility ensures smooth integration with your current or preferred systems.
Key benefits include cost savings, enhanced security, scalability, expert support, and the ability to focus on core business goals instead of infrastructure management.
Yes – cloud migration is a core service that includes planning, data transfer, application refactoring, and post-migration support to ensure a seamless transition.
Absolutely. TTC implements best-in-class security tools and practices including encryption, access control, monitoring, and regular vulnerability assessments.
Many businesses benefit from a hybrid (on-prem + cloud) or multi-cloud (multiple providers) approach. TTC fully supports hybrid and multi-cloud environments.
Typically large cloud providers like Microsoft, Amazon and Google guarantee high uptime – often ranging from 99.9% (~43 minutes per month) to 99.99% (~4.5 minutes per month). TTC cannot guarantee the uptime of third-party cloud services, and our services and support do not impact their guaranteed uptime.
TTC’s Managed Cloud services can include automated backups, geographic redundancy, and disaster recovery planning to minimize downtime and data loss.
Yes – usage monitoring and cost optimization tools help prevent over-provisioning and unnecessary expenses while maximizing efficiency.
Definitely. Managed cloud services help configure and maintain cloud systems in compliance with industry standards such as HIPAA, SOC 2, and GDPR.
Technology COmpliance
We help you navigate insurer demands so your coverage is never at risk. Whether you’re applying or renewing, we strive to keep your business compliant, protected, and ready.
TTC’s help desk staff are trusted, full-time engineers ready to solve your problems quickly. The first time.
TTC helps you meet those expectations so you can win business, build trust, and avoid being the weakest link.
The same tools that secure our systems are the ones we use to protect yours. We don’t just recommend these tools — we rely on them ourselves.
TTC prepares your business to meet those growing demands with the right policies, protections, and documentation.
TTC vets and selects only best-of-breed solutions also used by large enterprises.
TTC gets you ahead of the curve so you’re ready for audits, questionnaires, and security reviews before they show up.
Every one of our help desk technicians is senior-level, in-house, and full-time. No outsourcing, no delays. Just fast, expert support.
IT compliance refers to meeting specific standards and regulations (like HIPAA, PCI, SOC 2) that govern how data is handled, stored, and secured.
TTC will help support a wide range of compliance standards, including HIPAA, PCI-DSS, GDPR, and more. Our technical team works with your internal resources to implement solutions specific to your industry requirements.
Yes. In addition to performing gap assessments, preparing documentation, and implementing remediations to ensure your systems meet auditor requirements. TTC implements all relevant industry best practices to minimize remediation after an audit. An ounce of prevention is worth more than a pound of cure.
We provide centralized logs, audit-ready reports, and policy templates to support internal and external audit processes.
Cybersecurity is the backbone of compliance. Strong security controls help prevent breaches and are often required by law or regulation.
We recommend at least annual assessments, or more frequently if regulatory changes or infrastructure modifications occur.
Yes – we identify missing controls or noncompliance issues and help develop a remediation plan to close those gaps.
Absolutely. We work within your environment to layer compliance controls on top of existing infrastructure wherever possible.
We provide a robust training platform that covers topics ranging from data handling, access control, and security best practices, as well as learning modules for common applications and tools.
We monitor regulatory developments and proactively update systems and policies based on evolving best practices and advances in cybersecurity standards and technology.
The Tech Consultants Help desk
We regularly survey customers after tickets are closed and monitor KPIs like first-call resolution and customer satisfaction scores. Check our Google reviews for yourself: our customers love our service and helpdesk solutions!
Yes, our technicians are trained to support Windows, macOS, and common mobile operating systems.
Yes, common third-party applications like Microsoft Office, Adobe, and Quickbooks are fully supported by our help desk. We can also provide support for other third-party tools and business applications. If we can’t fix it on our own, we will liaise with vendors on your behalf, maintaining ownership of the ticket until the issue is resolved.
We offer coverage during holidays and weekends through our 24/7 support plans.
Our average call wait times are about 22 seconds before a technician answers the phone. Resolution times vary, but most requests are acknowledged and resolved within the same day.
Yes. Most issues are resolved remotely, but we also dispatch technicians onsite when necessary.
Our help desk resolves issues related to hardware, software, email, connectivity, printing, password resets, VoIP and more.
You can reach our team via phone or through our secure support portal – whichever is most convenient for you.
Phone: (818) 225-5000
No, TTC does not outsource our help desk services. Our team of highly qualified technicians and engineers are all US-based full-time employees, and have an average of 23 years of technical experience.
Our local help desk team offers extended business hours and optional 24/7 support plans to meet the needs of businesses that operate outside of 9–5.
We’ll connect you to a live expert, located in the USA, in less time than it takes to say, “Representative!” five times! Or so.
We are committed to long-term, trusted relationships and excellence.
Our tech professionals don’t just understand technology – they’ve lived it.
Managed Physical Security
We start with a site assessment to understand your facility, your access flow, and your risk profile. From there, TTC handles system design, AXIS hardware procurement, installation, configuration, integration, and testing. When the project closes, the system is live and your team knows how to use it. Ongoing management (monitoring, updates, troubleshooting, and changes) is handled by TTC from that point on.
Yes. AXIS systems support secure mobile access for live footage, recorded footage, and access logs. TTC configures it so the right people have access and everyone else is locked out, applying the same standard we use for every other system on your network.
Closely. IP cameras and networked access control are devices on your network, which means they need to be on secure VLANs, kept updated, and hardened the same as any other connected endpoint. A poorly secured camera is a vulnerability. TTC manages physical security as part of your broader IT environment, not as a separate system bolted on by a different vendor.
No. It’s for any business with a physical facility that matters. That includes single offices, medical suites, warehouses, multi-tenant buildings, and multi-location campuses. If you have a space worth protecting, we can secure it.
Instantly. Their credential is deactivated the moment you trigger it in the management platform. No chasing down keycards. No re-keying locks. No uncertainty about whether someone can still get into your building after their last day.
Footage can be stored on-site using a dedicated network video recorder (NVR), in the cloud, or both, depending on your preference and any compliance requirements. TTC configures retention policies based on your operational needs and any applicable regulations (healthcare, finance, and government contracting often have specific requirements).
Often, yes. We assess your existing equipment during the site walk-through and tell you honestly what’s worth keeping, what should be replaced, and what can be integrated into a cohesive system. We don’t replace equipment just to replace it.
AXIS is commercial-grade equipment built for reliability, image clarity, cybersecurity, and integration. Big-box cameras are built for convenience and low cost. The difference shows up in image quality, cybersecurity hardening, equipment longevity, and the ability to connect with enterprise video management and access control platforms. When you need footage to hold up, or your cameras to still be running five years from now, the equipment category matters.
You simply want to know your building is as well-protected as your network.
You have multiple locations and no consistent way to know what’s happening at each one without being there in person.
You are in a regulated industry such as healthcare, legal, finance, or government contracting, where physical access logs and surveillance records are part of your compliance posture.
You have had an incident, a theft, a break-in, or an unauthorized entry, and your existing cameras either didn’t capture it clearly or didn’t capture it at all.
You have employees, contractors, or vendors who access your facility and you want control over that access without relying on physical keys.
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