Celebrating 20 years in business! 🎉
A very different kind of Tech Support company
We've built our company from the ground up to be exactly what you need when you need it.Without all of the headache you're used to and have (sadly) come to expect from our peers.
your dedicated IT team.
100% USA-Based. No outsourcing. No offshore helpdesk. No kidding.We Know. We've heard it all.
Outsourced IT Support is terrible. Unreliable. Untrustworthy.
Nick Mancini
Founder & PresidentI'm here to tell you that all Managed Service Providers are not created equal.
99% of our customers came to us in frustration with their prior support company. We've learned a lot over the years as we onboard new customers and welcome them to the Tech Consultants family. We've heard some real horror stories. We've been there to nurse people back to health.
the three biggest frustrations our customers share with us.
Our surveys have generated a list of common complaints so long that we can't include them all on this page while still being respectful of your time and attention!So here are the three that came up most frequently.
"The other guys took FOREVER to respond."
Yep, that definitely happens. Especially when your outsourced IT company is understaffed and relies on inexperienced, underpaid, and disengaged support staff.
"They didn't fix it right the first time and had to keep coming back."
This one is extra frustrating. This is where decades of expertise and finely tuned training programs come in. Also, there's a huge value in having things setup and configured properly to begin with. (more on that below.)
"When we need help, the help desk doesn't know me, and is always overseas."
Many MSP firms just resell an impersonal service being provided by an overseas company. When you need help, the help desk knows nothing about you, and doesn't seem to care.Do any of these sound familiar?
We have more. Sorry to say it but it's true. And you get the point.Keep scrolling to learn how The Tech Consultants deals with these issues.
Get a Quote
Here's how we deal with these situations.
Oh, incidentally, when you talk to us on the phone be sure to ask us what our official company motto is.
Our Helpdesk is where we really stand out.
Exceptional support, lightning fast response. USA-Based.Our Helpdesk is the heart of our business. Located in our Woodland Hills offices, our technicians have an average of 22 years experience, and our typical hold time is 22 seconds. Compare that to the days your prior IT provider takes to respond to urgent requests. Fast, expert support. Anything less is unacceptable.
Vigorous technology audit & discovery.
We like to know what we're getting into as well as you do.We don’t want to (and we don’t have to) keep coming back to fix the same problem. Our discovery and documentation process is exceptionally thorough, allowing us to address issues in your environment as soon as we identify them. It’s the classic “measure twice, cut once” philosophy in action.
We're forward thinking and action-driven.
That might sound like corporate speak — but in our case, it’s how we operate every single day.Unlike many MSPs that simply resell technology platforms, we only recommend and deploy solutions we truly trust — systems we use ourselves and fully stand behind. Because we service what we sell, you never get passed off to a distant vendor when something goes wrong.
Let's have a quick call.
We want to talk to you about your business and about your tech support needs. Maybe there's a fit and maybe there's not. If there is, you've got a great relationship to look forward to, and we look forward to serving your business. We succeed when you succeed, and we're serious about that.Get a Quote
Our Retention is our Secret Sauce.
87.3% client retention rate. 90% employee retention rate.Our Mission is people. People like you. And your employees. We care about your business and we know that we succeed when you succeed.
Don't Just Take Our Word For it.
We're happy to tell you that we do things very differently. From our locally sourced on-demand Helpdesk to our fanatical dedication to reliability and partnership, we're like no service provider you've ever worked with.
But we'll let you hear it directly from our customers.
As always, TTC solved my problem, quickly and efficiently. They’re pretty great to work with.
Nici Lay
MPS Coordinator – iPrint Technologies
Vachie was great and very helpful! He fixed my computer issue.
Darrell Tso
Vice President, Sales – iPrint Technologies
The TTC Team has been great at creating a seamless transition to our own domain as organization. The entire team is very professional, friendly and always available to assist with any requests we have.
Emma Nkwam
Director of Operations – Health Care LA, IPA
Vache is a great asset to the TTC Team. Customer service 5 stars. Knowledge of issue 5 stars. Funny and informative and attentive to my issue. Thanks Vache and TTC Team.
Deborah Wynne
We have multiple offices across the country, and they have helped us to keep each office running smoothly and successfully. Their help desk is always quick to respond, and their techs are extremely friendly and knowledgeable.
Robert Elliott
President – Poms & Associates Insurance Brokers, LLC
We’ve maintained an excellent partnership and camaraderie through many tedious, time-consuming, and stressful projects. We’ve had complex needs and they have always provided excellent service and direction.
Lindsay Douglass
Sr. Executive Assistant to CFO – MedPOINT Management
TTC Managed IT Services via their Help Desk has been a wonderful positive experience. I’ve been very impressed with the level of service they continue to provide.
Simon Lopez
Controller – iPrint Technologies
You guys are the most knowledgeable, helpful, and friendliest IT company out there! Even when it comes to the most difficult problems, you’ll find a way to fix it, even after hours.
George Shahoud
Director of Operations and Portfolio Management – Paradigm Assets LLC
I have had the pleasure of working with the team for 6 years and have been guided through many of my questions and issues we have had to face in our office. VICA is grateful for The Tech Consultants and their patience.
Cathy Mendoza
Valley Industry & Commerce Association
You have also been instrumental in helping us document our IT systems for compliance and audits. Our IT systems are running more smoothly and efficiently than ever before.
Julio Rivas
MedPOINT Management
The Tech Consultants should be your trusted partner for top-notch tech support and compliance services. They stay ahead of the technology curve to offer the best solutions in a rapidly evolving tech and compliance landscape.
Garon Robinett
EVP & CCO – Paradigm Assets LLC
The Tech Consultants are always very professional and consistently provide friendly service. The team has a been a pleasure to work with.
Vince Cueva
President – 3232 Media
Some additional benefits.
Partnering with The Tech Consultants is a very good move. We pay attention to things most in-house IT departments miss, unless they have the years of experience and resources we have at our fingertips.
We Manage Your Technology Budget
We help you take control of your technology budget by aligning IT investments with real business goals. From hardware planning to software licensing, we ensure every dollar supports performance, security, and long-term value without unnecessary spend.
Scheduled Maintenance and Upgrades
We perform regular maintenance and upgrades to keep your systems secure, efficient, and up to date - reducing downtime, improving performance, and ensuring your technology evolves with your business needs.
New Technology Evaluations
We cut through the noise to identify technology solutions that truly fit your business. No hype, just smart, scalable tools that boost performance, reduce risk, and support real growth.
Ongoing Training and Resources
We empower your team with tailored training and practical resources, ensuring employees confidently use technology, avoid costly mistakes, and maximize productivity across the tools and systems your business depends on.
Network & Server Management
We proactively manage your network and servers to ensure peak performance, security, and reliability. Our team continuously monitors and fine-tunes your infrastructure to support seamless connectivity and long-term scalability.
