Frequently Asked Questions
Managed Services
Outsourcing IT allows your business to reduce costs, gain access to expert support, minimize downtime, and focus internal resources on core operations instead of technical issues.
TTC includes 24/7 system monitoring, help desk support, patch management, backups, cybersecurity platforms, vendor management, and more—tailored to your business needs.
TTC uses remote monitoring and management (RMM) tools to continuously track system health, performance, and security—often resolving issues before you’re even aware of them.
Break/fix is reactive – you pay when something breaks. Managed services are proactive — you pay a predictable monthly fee for continuous maintenance, support, and prevention.
Absolutely. We offer flexible service plans that scale to your business size, infrastructure, and industry-specific needs.
Our SLAs define guaranteed response times based on issue severity. Most issues are acknowledged within minutes and resolved swiftly by our expert team.
Some plans may include or assist with procurement and lifecycle management, but hardware/software costs are typically separate unless otherwise bundled.
We work across a range of industries including healthcare, finance, legal, and manufacturing—providing compliance-aware, industry-specific support.
We deploy backup solutions, offsite redundancy, and tested recovery plans to ensure your operations can resume quickly in the event of a disruption.
Managed IT services involve outsourcing your technology needs—such as network monitoring, maintenance, support, and security—to a trusted provider like TTC who proactively manages your systems.
MANAGED VoIP
In addition to 24/7 technical support, and proactive monitoring, TTC handles every aspect of your phone system. From queue creation and call forwarding, to reporting and recording greetings, TTC ensures smooth operation and quick issue resolution without the customer ever needing to log in to a portal to manage or configure their own system.
Yes, TTC offers long-term contracts, depending on your needs. Most of TTC’s customers have been with us for more than 10 years, and we are proud to serve them.
We configure failover features like auto-call forwarding to mobile devices to ensure business continuity.
Definitely. VoIP supports mobility with apps for smartphones, laptops, and tablets, enabling your team to stay connected from anywhere.
With the right internet connection and infrastructure, VoIP can be just as, if not more reliable – and offers additional redundancy options like call forwarding during outages.
Yes, but only when properly managed. TTC implements encryption, secure provisioning, and firewall policies to protect your voice traffic.
VoIP uses your internet connection to deliver calls, offering more flexibility, lower costs, and modern features like mobile access and call routing – unlike traditional phone lines that are limited and costly to maintain.
Yes. We can port your existing numbers to the new VoIP platform with minimal downtime or disruption.
TTC’s managed VoIP differs from other providers because we include comprehensive management of your system, such as: adding or removing extensions, setting up menus, voicemails and more.
Managed VoIP is a cloud-based phone system managed by a service provider. It includes setup, hosting, support, and troubleshooting of voice services over the internet. TTC provides full management of your system, including changes, updates, call flow management, and more.
MANAGED Cybersecurity
Our services include firewall management, advanced endpoint protection, email filtering, SIEM, vulnerability scans, phishing prevention, and much more.
We layer multiple defenses across your network, endpoints, and users, combining tools like antivirus, monitoring, access controls, application whitelisting and ringfencing and employee training.
Yes. Our Security Operations Center (SOC) continuously monitors your systems for suspicious activity and can respond in real time.
Antivirus protects endpoints from known threats. Cybersecurity services go further by protecting your entire infrastructure and proactively defending against modern threats and bad actors.
Absolutely. We implement preventive controls and rapid-response plans to contain ransomware and restore data quickly from secure backups.
We offer ongoing cybersecurity awareness training, phishing simulations, and policy guidance to help employees become your first line of defense.
Yes. Regular assessments help identify vulnerabilities and ensure your defenses align with current threats and compliance requirements.
TTC works with our customers internal teams like finance and HR to apply cybersecurity best practices that align with standards like HIPAA, PCI, and GDPR that they may be subject to.
We provide incident detection, root cause analysis, containment, and remediation—minimizing damage and reducing recovery time.
Yes. We secure cloud environments, VPNs, and remote desktop tools with multi-factor authentication, encryption, and continuous monitoring.
MANAGED Cloud
Managed cloud services involve outsourcing day-to-day IT management for cloud-based resources and infrastructure to an MSP. This includes setup, monitoring, optimization, and support.
TTC supports all major cloud platforms. Confirming platform compatibility ensures smooth integration with your current or preferred systems.
Key benefits include cost savings, enhanced security, scalability, expert support, and the ability to focus on core business goals instead of infrastructure management.
Yes – cloud migration is a core service that includes planning, data transfer, application refactoring, and post-migration support to ensure a seamless transition.
Absolutely. TTC implements best-in-class security tools and practices including encryption, access control, monitoring, and regular vulnerability assessments.
Many businesses benefit from a hybrid (on-prem + cloud) or multi-cloud (multiple providers) approach. Managed cloud services should accommodate this flexibility.
Typically large cloud providers like Microsoft, Amazon and Google guarantee high uptime – often ranging from 99.9% (~43 minutes per month) to 99.99% (~4.5 minutes per month). TTC cannot guarantee the uptime of third-party cloud services, and our services and support do not impact their guaranteed uptime.
TTC’s Managed Cloud services can include automated backups, geographic redundancy, and disaster recovery planning to minimize downtime and data loss.
Yes – usage monitoring and cost optimization tools help prevent over-provisioning and unnecessary expenses while maximizing efficiency.
Definitely. Managed cloud services help configure and maintain cloud systems in compliance with industry standards such as HIPAA, SOC 2, and GDPR.
Technology COmpliance
IT compliance refers to meeting specific standards and regulations (like HIPAA, PCI, SOC 2) that govern how data is handled, stored, and secured.
TTC will help support a wide range of compliance standards, including HIPAA, PCI-DSS, GDPR, and more. Our technical team works with your internal resources to implement solutions specific to your industry requirements.
Yes. In addition to performing gap assessments, preparing documentation, and implementing remediations to ensure your systems meet auditor requirements. TTC implements all relevant industry best practices to minimize remediation after an audit. An ounce of prevention is worth more than a pound of cure.
We provide centralized logs, audit-ready reports, and policy templates to support internal and external audit processes.
Cybersecurity is the backbone of compliance. Strong security controls help prevent breaches and are often required by law or regulation.
We recommend at least annual assessments, or more frequently if regulatory changes or infrastructure modifications occur.
Yes – we identify missing controls or noncompliance issues and help develop a remediation plan to close those gaps.
Absolutely. We work within your environment to layer compliance controls on top of existing infrastructure wherever possible.
We provide a robust training platform that covers topics ranging from data handling, access control, and security best practices, as well as learning modules for common applications and tools.
We monitor regulatory developments and proactively update systems and policies based on evolving best practices and advances in cybersecurity standards and technology.
The Tech Consultants Help desk
We regularly survey customers after tickets are closed and monitor KPIs like first-call resolution and customer satisfaction scores. Check our Google reviews for yourself: our customers love our service!
Yes, our technicians are trained to support Windows, macOS, and common mobile operating systems.
Yes, common third-party applications like Microsoft Office, Adobe, and Quickbooks are fully supported by our help desk. We can also provide support for other third-party tools and business applications. If we can’t fix it on our own, we will liaise with vendors on your behalf, maintaining ownership of the ticket until the issue is resolved.
We offer coverage during holidays and weekends through our 24/7 support plans.
Our average call wait times are about 22 seconds before a technician answers the phone. Resolution times vary, but most requests are acknowledged and resolved within the same day.
Yes. Most issues are resolved remotely, but we also dispatch technicians onsite when necessary.
Our help desk resolves issues related to hardware, software, email, connectivity, printing, password resets, VoIP and more.
You can reach our team via phone, email, or through our secure support portal – whichever is most convenient for you.
No, TTC does not outsource our help desk services. Our team of highly qualified technicians and engineers are all US-based full-time employees, and have an average of 23 years of technical experience.
Our local help desk team offers extended business hours and optional 24/7 support plans to meet the needs of businesses that operate outside of 9–5.
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